Call Toll Free (800) 896-4606
Fax 508-858-5343
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To My Customer; I may not always have the answer, but I'll find it -
I promise.

General Vacation Home FAQ's

Why do you charge a Damage Protection Fee instead of a traditional Security Deposit?
Will my vacation rental have a washer & dryer?
Is there Cable TV at the house?
Do you supply sheets & towels?
I need a baby crib or playpen. What can I do?
I''m having trouble getting an internet connection. What or who should I call?
What if there is an emergency at the house I rented. What should I do?
I need to send or receive a fax while I''m on the Cape. Can I use your fax machine?
Will my vacation rental have an internet connection?
Well be arriving late at night. Can we have basic supplies such as milk delivered to our vacation home?
Is everything listed on the description accurate?
Where can I have a package delivered during my stay?
What are the Occupancy Limits?
Do You Offer Short Stays or Weekend only stays ?
What if a member of my group has allergies?
I Have Questions About Travel Insurance, Who Should I Ask?

Check In and Out Questions
Where & When do I pick-up the keys to my vacation rental home?
Can I check in Early?
Can I check out late?

Billing and Payment FAQ's
What if I have to cancel and I opted FOR the travel insurance?
What if I need to cancel and I did NOT take the travel insurance?
How do I make a reservation online?
What is a Travel Protection Plan and how can it protect me?
What happens if we need to cut our vacation short and leave early?
What is your cancellation policy?
What about cancellation due to circumstances beyond our control?

Ocean Edge Resort FAQ's
We reserved a condo at Ocean Edge. Which resort facilities can we use and who do we do so?
We reserved a condo at Ocean Edge. Why are you asking for the names of all the people in our party?
Will my unit have a washer and dryer?
Ocean Edge Resort Golf Questions
Does Ocean Edge Resort Allow Pets?

Cleaning FAQ's
Do you supply sheets & towels?
Why do you charge a cleaning fee?
Do we need to clean vacation rental before we leave?

Pet FAQ's
Do the rental homes allow Pets?
Do You allow Cats?

Customer Service

All of our policies are outlined here for easy reference. Click on any of the links below to visit our various customer service sections.

Contact Us
How to reach us with questions or comments on any of our services.

Frequently Asked Questions
Answers to common questions about our site.

Things To Do On Cape Cod
Everything there is to do on Cape!

Privacy Policy
Information about our privacy policy.

Legal Disclaimer
The legal mumbo-jumbo.

Hours of Operation

Business Hours: M-F 9-5pm EST

8 Nells Way, Orleans, Ma. 02653
Call (800) 896-4606

*All information deemed reliable but not guaranteed. All properties are subject to prior sale or rental, change or withdrawal. Listing broker(s) and information provider(s) shall not be responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless. Copyright © 2011-2016 Website by